Return, Exchange & Refund Policy

Kitchen Point

At Kitchen Point, your satisfaction is our priority. We are committed to offering a transparent and fair return, exchange, and refund process—designed to give you confidence and peace of mind with every purchase.

Please review the policy details below to understand your rights and responsibilities.

Return Policy

Eligibility for Return & Refund

Products may be returned or refunded within 03 days from the date of purchase. But Customize product Not Return.

This policy applies to both in-store and online purchases.

The product must be unused, and the original packaging must be intact, complying with Kitchen Point Standard Packaging.

Shipping and handling charges are non-refundable.

Return Process

To initiate a return, please contact Kitchen Point: 01760605416 Chattogram Showroom.

Please clearly mention the reason for return.

Customers must present the original invoice and challan to ensure a smooth and faster process.

Acceptance of the challan confirms that the product was received in proper and undamaged condition.

Exchange Policy

Products may be exchanged within 30 days from the date of purchase. But Customize product not exchange.

This policy applies to both in-store and online purchases.

The product must be unused, and the original packaging must be intact, complying with Kitchen Point Standard Packaging.

Shipping and handling charges are non-refundable.

Payment & Stocking Terms

Limitations

Return, exchange, refund, or modification is allowed only once per invoice.

Kitchen Point reserves the right to withhold or reject any return, exchange, or refund request if the policy conditions are not met.

Refund Policy

Approved refunds will be processed after inspection and verification of the returned product.

Refunds will be made using the original mode of payment or an alternative method communicated by Kitchen Point.

Processing time may vary depending on the payment method and banking procedures.